Posts Tagged ‘high-stakes communication’

Biden appeals to the right and Ryan to left?

Friday, October 12th, 2012

Here are my observations on the communication styles in last night’s vice-presidential debate.

Biden and Ryan were attempting to appeal to voters with completely different approaches. Biden was trying to connect with the right side of your brain (and left leaning voters) and appeal to your emotional feelings with passion, forcefulness and emotional appeals. His main point can be summarized with one question: Can you trust these lying a-holes? Ryan was calm and methodical, attempting to connect with the left side of your brain (and right leaning voters) through logic and reason and facts. His main point can be summarized with one assertion: They have failed and we can do better. Both did a fair job of making their appeal.

(more…)

Presidential debates: the quintessential high-stakes communication

Thursday, October 4th, 2012

A presidential debate is a very public high-stakes communication where there is a ton of post-analysis to judge the effectiveness of content and delivery. This one provided some stark contrasts in communication effectiveness.

(more…)

Selling is persuading

Tuesday, July 26th, 2011

Selling is persuading someone to buy something. The something may be a product, a service, an agreement, an exchange, a plea, an observation, or a story. You may simply be trying to persuade someone to believe you, or you may be asking them to exchange a wad of money for a product or service. You want, and sometimes need, to be persuasive. What does this take? Everyone needs to sell, and sometimes the act of selling something or persuading someone escalates into a high-stakes communication. When we are young, we may want to sell our parents on letting us stay up past curfew to attend that special concert with our friends. Or we may want to convince them that our preferred college choice (a remote, well-known party school) is better than their preferred college choice (a local, nerdy school). As we move into our professions, the need for selling occurs frequently.

(more…)

Interviewing focus.

Wednesday, July 20th, 2011

Few decisions in business are as crucial as hiring the right people. Most businesses run on the backs of employees, and interviews are one of the key filters in the hiring process. So how serious and prepared are most interviewers? In my experience, most are complacent and unprepared. Most interviewers get the same value in the first 5 minutes as they do in 60 to 90 minutes. The initial impression gained during the first 5 minutes, mostly framed by appearance and the candidate’s resume, is the predominant differentiator.

(more…)

Interviews are high-stakes communications

Wednesday, July 13th, 2011

Interviews are an acute example of one-on-one communications. Because they are the epitome of a critical conversation where the stakes are high for both parties, they provide a great case study for effective communications. Chapter 7 of Eureka! contains my observations on communicating in interviews and suggests some provocative techniques for improving your effectiveness as an interviewer or an interviewee.

(more…)

Interview Insight

Monday, June 27th, 2011

Few decisions in business are as crucial as hiring the right people. Most businesses run on the backs of employees, and interviews are one of the key filters in the hiring process. For an interviewee, the stakes are even higher. Few endeavors matter more to our livelihood than the employment we seek. Your job, the company, and the people you work with have a significant impact on your overall pursuit of happiness.

(more…)